During a recent leadership training programme, I posed the question: "What is the main driver of success for any organisation?" You can imagine the range of answers...
Theme: Corporate Social Responsibility
With the accelerated pace of change in recent years, trends such as disruption, digitalization, innovation and so on, have crept into our daily corporate...
Build a Culture of Service Recovery
Now the fourth largest beer manufacturer in the world, Carlsberg is a Danish institution known for their humorous TV advertisements. A...
TheSalon.ie puts the customer first
Putting the customer first is something that every business knows to be a priority. But my experience as a Change Agent and as...
House of Lor
As the economy returns to growth, the jewellery industry in particular is a sector that has emerged changed immensely. When global markets and currencies fluctuate,...
Gleneagle gets Engaged
A very small percentage of family businesses survive into the third generation. In Killarney, The Gleneagle Group has bucked that trend and has been growing...
Eirebus - Coach Company
On the Failte Ireland Tourism Barometer, there is much positive evidence of growth in tourism numbers. As you would expect, the various metrics...
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