1Mar 28, 2018
Theme: Corporate Social Responsibility With the accelerated pace of change in recent years, trends such as disruption, digitalization, innovation and so on, have crept into our daily corporate language. There are countless stories and examples of how each one impacts business results. Impacts should not just be about financial results. In the pursuit of […]
2Mar 24, 2018
Build a Culture of Service Recovery Now the fourth largest beer manufacturer in the world, Carlsberg is a Danish institution known for their humorous TV advertisements. A few years ago, one ad showed an employee walking a quiet corridor in Head Office. Hearing and old style telephone ringing relentlessly in the distance, he established the […]
3Mar 24, 2018
TheSalon.ie puts the customer first Putting the customer first is something that every business knows to be a priority. But my experience as a Change Agent and as a consumer is that common sense is not always common practice. It’s quite shocking to find that as a customer, the number of service providers who treat […]
4Mar 24, 2018
House of Lor As the economy returns to growth, the jewellery industry in particular is a sector that has emerged changed immensely. When global markets and currencies fluctuate, investors divert their investment and seek safe havens such as gold and other metals. As a result, spot gold has doubled in price in the last ten […]
5Mar 24, 2018
Gleneagle gets Engaged A very small percentage of family businesses survive into the third generation. In Killarney, The Gleneagle Group has bucked that trend and has been growing and growing since 1957. Now headed up by Patrick O’Donoghue, grandson of the founder – The Gleneagle Group is the heartbeat of Killarney. The flagship property is […]
6Mar 24, 2018
Time for Change The Christmas holiday gives us lots of time to reflect on the past year and to plan for the year ahead. I too have thought a lot about how the world has changed, what might be in store for the future and how to best cope with that. Looking back at […]
7Mar 24, 2018
Eirebus – Coach Company On the Failte Ireland Tourism Barometer, there is much positive evidence of growth in tourism numbers. As you would expect, the various metrics are changing. For example British visitor numbers are down, obviously due to Brexit and the drop in Sterling. But numbers from other countries – especially from the U.S. […]
8Mar 24, 2018
Theme: The Business of Show Business In the world of entertainment, actors, artists, athletes, musicians, performers and writers know well that ‘there is no business like show-business’. We are regularly seduced by the famous A-listers such as the Hollywood set, global brands like U2, writers like Cathy Kelly… who have made it big in terms […]
9Mar 24, 2018
Celtic Campervans Recently, I spent a few days in the beautiful city of Vienna, facilitating a strategy event for the CTBTO, a UN organisation working to ban nuclear testing worldwide. The group was made up of forty-five individuals from forty different countries, representing all continents. Being the only Irishman present, I was inundated with curious […]
10Mar 24, 2018
AAAB Mini-removals In November just past, my family and I moved house. After sixteen years accumulating all sorts of stuff, I was dreading the prospect of packing up and hauling boxes. Apparently, moving is one of the most stressful experiences and I can’t tell you how pleased I was when I was introduced to Alan […]